Shipping & Delivery
SHIPPING METHODS & COST
We only provide Standard Shipping to United States, Canada, Japan.
| Country | Dispatch Centre | Est. Delivery Time* | Orders < $49 USD | Orders $49+ USD |
|---|---|---|---|---|
| United States | U.S. Warehouse | 4-7 days | $5.99 USD | Free |
| United States | Global Warehouse | 7-15 days | $3.99 USD | |
| Canada | U.S. Warehouse | 8-20 days | $5.99 USD | |
| Canada | Global Warehouse | 5-20 days | $3.99 USD | |
| United States | Global Warehouse | 7-15 days | $3.99 USD |
*After the order has been paid, the warehouse needs 1-2 days to process your order. You will receive a notification once your order has been shipped.
*In most cases, the package will be delivered according to the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
*Some remote areas may ask for an additional shipping cost. Such us : HI AK PR GU and so on.
POSSIBLE DELAYS
We do our best to ensure timely delivery of all orders. Deliveries may delay due to the unpredictable causes like natural disaster, extreme weather conditions, or any event leading to disruptions at airports. If you have any enquires on your order status, please feel free to contact us.
TRACKING MY ORDER
Sometimes the tracking information may take a few days to refresh, please follow these steps to trace your order:
- Click "Track Your Order" above the navigation bar
- Enter your tracking number from your order dispatch email and click "Track"
SHIPPING RESTRICTIONS
- Orders shipping is not available for P.O. Boxes and APO/FPO/DPO addresses.
- Some locations or certain items may not be eligible for all shipping methods
Countries/regions we do not ship to
We do not ship to countries outside the United States, Canada and Japan.
SALES & USE TAX
1.What is Sales & Use Tax?
Sales & Use Tax ("Sales Tax") will be charged by applicable US states（eg. Kentucky, California, ect.) and EU countries to customers who purchase from us.
2.How is Sales & Use Tax calculated?
Sales Tax is calculated on the net total merchandise value after all applicable discounts have been applied. Total taxes may also include taxes charged on the delivery and shipping fees (if taxable in your state). Sales Tax charged on your order will be displayed at the checkout stage.
3.Will Sales & Use Tax be refundable?
In case of returns and/or refunds, the appropriate Sales Tax will also be refunded.
4.The limits for duty-free packages are established by your local customs authority. Please check your local customs authority’s website for more information.
Why your order may arrive in two or more packages？
If you are in the United States or Canada, you may be receiving items separately in two or more packages and on separate days due to the dispatch of items from different warehouses. However, our shipping cost applies only to the order, there is no additional shipping cost for separate packaging for the same order.
Any question? Contact us via info@allegra-k.com
